Q community event 2024

Deputy Director, Q

<p>Stacey is the Deputy Directory, of Q having joined the Q team in 2015 during its design phase. <br />Stacey leads the strategic shaping and delivery of several of Q&rsquo;s key areas of work including learning and development, membership and work with system-level partners. <br /> Stacey&rsquo;s background is in leadership development. <br /> Before joining the Health Foundation, Stacey worked for the NHS Leadership Academy. <br /> She was part of the small team that set the Academy up and latterly worked on the development and delivery of a variety of national leadership programmes and interventions, supporting individuals and teams. <br /> She is an experienced facilitator with an interest in design thinking, the disciplines of organisational development and how they can improve team and individual effectiveness. <br /> She has an MSc in Healthcare Leadership.</p>

Q Managing Director

<p>Before joining the Health Foundation, Penny worked at Newham University Healthcare NHS Trust in East London, where she was the Director of Strategy and Service Improvement. Penny has spent her career leading improvement work at local and national level in the NHS, with particular expertise in process and system redesign, leading strategic change across organisations, developing networks to support im provement, collaborative design and patient safety.&nbsp;</p>

Community and Collaborative Change Manager, Q

Tarnia leads on collaborative change through grant programmes including Q Exchange, Supporting Q Connections and leads on Q community recruitment.

Director of Quality Development, Northumbria Healthcare NHS Foundation Trust

National Medical Directors Clinical Fellow, The Health Foundation

Dr. Akanksha Mimi Malhotra is an Academic Clinical Fellow in Respiratory and General Medicine. Prior to starting Speciality training in London, she worked at The Health Foundation as an NHS England National Medical Director’s Clinical Fellow. Her interest and work has focused on social determinants of health, access to healthcare for marginalised groups and tackling health inequities.

Senior Manager for Personalised Care, NHS England

Jonathan (Jono) Broad is a well known patient leader in the southwest. Jono has recently moved to NHS England as a Senior manager for Personalised Care and is working on patient experience, safety and quality.<br><br>Jono has worked as Associate Director for the SW AHSN and was an Associate Board member for Northern devon Healthcare NHS Trust as well as in the voluntary (3rd sector) in both social housing and healthcare for more than 30 years with experience in leadership, strategy, service improvement and service design.<br><br>Jono firmly believes that the only way to get the best outcomes for patients is to place them at the centre of both their own patient journey and service design. Whether you call it patient centred care, co production or any number of quality improvement terms if the patient is not involved in a full and meaningful way then we will fail both the patients and the system that we as a nation have come to love.<br><br>There are many ways to engage patients in improvement methodology but the first one has to be to simply invite them in and listen, learn and then lead.<br><br>Jono would be delighted to help you get the most out of your Quality Improvement by helping you get the most out of your patient engagement.

Director, Patient Experience Library

Miles is co-founder of the Patient Experience Library, which acts as the national evidence base for patient experience and engagement. As an advocate for healthcare services that are both person-centred and evidence-based, he has served on the Board of HQIP, the clinical audit specialists, and is currently a Non-Executive Director with Care Opinion, the online patient feedback platform. He is the author of Inadmissible Evidence and has written numerous articles on patient and public involvement for the BMJ and others.

Head of Insight, Evaluation and Research at Q

Matt's primary role is supporting the Q team to continually improve their work through evaluation. This includes both managing the external evaluation of the Q community (led by RAND Europe) and developing meaningful internal evaluation with the delivery team. In addition, he has responsibility to harness the wider collective insights of the Q community to improve health and care.<br><br> Matt has over a decade of evaluation and research experience across the voluntary sector including hospices, care homes and volunteer programmes within hospitals. He was previously Head of Research & Learning and Deputy Chief Executive at the Centre for Youth Impact, which led improvement across the youth sector. Before that he was a member of the research team at the National Council for Voluntary Organisations alongside which he also gained his PhD in Public Policy from Northumbria University.<br><br> Generally, although evaluation in public policy has come a long way there continues to be too much of a desire to prove at the expense of a desire to improve. Clearly, high quality data collection and analysis is a pre-requisite for good evaluation but Matt also believes that the future lies in work that is proportionate, embedded, actionable and collective. He is keen to work with others in the Evaluation SIG to directly inform the evaluation of Q both now and in to its future.

Associate Director, Croydon Quality Improvement. Croydon Health Services NHS Trust

Samantha lives in Surrey and is an Associate Director for Quality Improvement in the NHS. Samantha has an expansive career in the public health care sector, qualifying as a registered Nurse in 2009 and working within the NHS ever since.<br><br>By nature she is a kind, compassionate, and caring individual dedicated to improving the quality of health care and experiences of the community she serves.<br> Throughout her career she has developed a passion for quality improvement, successfully navigated challenges, fostered open communication, and worked collaboratively with diverse teams to achieve successes after having set the strategy and direction for the CQI team at Croydon Health Services NHS Trust

Clinical Policy Fellow, The Health Foundation

Caitríona is a medical doctor, qualifying from the University of Cambridge with distinction in 2017. Prior to working at the Health Foundation she was an Academic Clinical Fellow in general practice at the University of Oxford, researching preventative health care alongside clinical work.<br><br> She is now in her final year of GP training alongside her Health Foundation work as clinical policy fellow, where her work focuses on the environmental sustainability of health care and general practice.

Programme Manager, Digital Health and Patient Experience, Imperial College London

As a Programme Manager and PhD Candidate at Imperial College London, I have over ten years of experience in health inequalities, digital health, and health services research in global health settings. I am passionate about improving quality of care and patient experience through data-driven approaches, and using co-production and public involvement to drive person-centred quality improvement in health services. My PhD focuses on using co-production in integrated care to address ethnic inequities in maternity experiences.<br><br>In my current role, I manage large-scale research programmes and lead cross-functional teams to deliver impactful results and innovations in digital health and patient experience. I also engage with diverse stakeholders, including patients, healthcare professionals, researchers, and policy makers, to foster multidisciplinary collaborations and co-design solutions to improve the quality of healthcare services.<br><br>I have a Master's from the London School of Hygiene & Tropical Medicine in Public Health in Developing Countries. Prior to working in the NHS, I worked in the global sexual and reproductive health sector, driving person-centred care strategy and use of routine data to improve quality of care.

Community Specialist Physiotherapist

Adam qualified as a Physiotherapist in 2009 and has worked at Croydon Health Services since then in various roles, including junior, senior, and specialist Physiotherapist.<br><br>In recent years, he has focused on the community, helping to shape and redesign services. With specialist knowledge and interest in Falls, Bone Health, and general Frailty, he has been leading a quality improvement project to enhance access to and identification of individuals who would benefit from a bone health review, followed by diagnostics and potential treatment. <br><br>More recently, his efforts have been aimed at ensuring the sustainability of this work by integrating improved identification methods into systems and practice. Adam is driven to achieve this goal and to further his own knowledge of Quality Improvement, as well as that of his colleagues.

Consultant in Anaesthetics and Critical Care Medicine, Manchester University NHS Foundation Trust

Dr John Moore has been a Consultant in Anaesthesia and Intensive Care Medicine in Greater Manchester since 2007. He has undertaken many leadership roles in the NHS and was awarded a National Innovator Accelerator fellowship in 2017. Most recently he was appointed as an Associate Medical Director supporting cancer and workforce services at Manchester University Hospitals.<br><br>Throughout his career, he has developed and implemented many innovations with a particular focus on acute and surgical care. He led the development of the ERAS+, Home Page - Eras+ Website (erasplus.co.uk) peri-op surgical pathway at Manchester Royal Infirmary which successfully reduced peri-op complications and length of stay for major surgical patients. Working with the Health Foundation through a Spread and Scale award (2017-2020), he led the successful scaling of ERAS+ to a further 6 further NHS hospitals in Greater Manchester , Enhanced Recovery After Surgery Plus (ERAS+) (health.org.uk). This programme supported more than 2,000 patients undergoing major surgery and produced excellent results. More than 40 NHS hospitals now use elements of ERAS+ in their surgical care pathways. John completed his MD examining the impact of GM ERAS+.<br><br>Building upon ERAS+, he led the development and implementation of the UK’s first system wide prehabilitation and recovery programme for cancer surgical patients in GM, Prehab4Cancer [www.prehab4cancer.co.uk]. This service has directly benefited over 5000 patients undergoing major cancer treatment in Greater Manchester since it began in April 2019.<br><br>John holds honorary research positions as Senior Lecturer at the University of Manchester and Manchester Metropolitan Universities.

Midwife, NHS Tayside

Initially Marianne studied Parasitology including a work placement in New Zealand, then travelled in Africa and India. Her interest in the human condition grew as she saw the effect different cultures, politics, poor infrastructure and health care had on communities.<br> In 2005 Marianne completed an MSc in Human Nutrition specialising in Public Health and then onto a clinical degree in Midwifery. She currently works as a midwife and Infant feeding advisor for NHS Tayside. In addition to this she contributes to the Scottish Patient Safety programme work for maternity services and works as maternity coordinator within Tayside on a regular basis. She has been involved in a number of research projects all with the overarching aim to improve services for women and their families. Inclusive of; understanding staff and women's views regarding antenatal care models, the facilitation of immediate skin-to-skin care for babies within operating theatres, supporting breastmilk feeding for babies removed to care and monitoring violations to the WHO international code on breastmilk substances through 4 countries.<br>This year Marianne joined an international collaborative, the Gaza Infant nutrition alliance, a volunteer-based group supporting the establishment and longevity of breastfeeding within a war zone.

Erik Mayer is a Clinical Reader at Imperial College London and a Consultant Surgeon at Imperial College Healthcare and the Royal Marsden NHS Trusts. He is Director of the iCARE Secure Data Environment and the Digital Collaboration Space, Paddington Life Sciences.<br><br>He is Imperial College Healthcare’s Transformation CCIO (Analytics & Informatics) and chairs the NIHR Imperial Academic Health Science Centre Research Informatics Committee and represents Imperial at the UK Health Data Research Alliance Council. He is Theme Lead in the NIHR Imperial Biomedical Research Centre (Digital Health) and the NIHR NWL Patient Safety Research Collaborative and is Programme Director for the MSc Health Policy, Centre for Health Policy, Institute of Global Health Innovation.

Q community convenor

Current Catalyst at Enspiral, Joriam is bringing his community building and bottom up approach to Q Community.

Head of Design and Collaboration at Q (interim)

Anindita is the Head of Design and Collaboration at Q (interim). She brings experience from social innovation, service design and systems thinking fields. She is the head of Q Lab and is interested in creating meaningful spaces and learning environments to support large-scale change.

System Wide Change Lead, Q

Jen leads Q’s system wide change work which includes Q’s partnerships with NHS Confederation and NHS Providers, both of which are helping to create the enabling conditions to learn and improve across local systems and places.<br><br>Jen joined The Health Foundation in 2022. Before this she worked across civil society, education, health and business sectors developing, leading and implementing strategies, programmes and partnerships for systems change and innovation at scale.<br><br>She holds an MSc in Responsibility and Business Practice – her action learning thesis focussed on ‘Relating for change – the role of relationships in enabling change.’ In her spare time, she is also leads wellbeing nature retreats for NHS front-line workers.

QI Manager, Hertfordshire and West Essex ICB

I am passionate about all things Quality and Quality Improvement (QI). I started my career as a Neurophysiotherapist, designing rehabilitation services and over the years worked across Quality and safety portfolio with experience in leading the strategic planning, design, implementation of large-scale improvement initiatives to ensure quality and efficiency in healthcare organizations. I am well-versed in quality management principles and possesses strong analytical and problem-solving skills whilst driving innovation. <br><br>I am also an accredited VMI lean specialist, IHI Improvement advisor and RCN coach/ALS facilitator with a successful track record of delivering leadership, Improvement capability building and change management programmes. I believe in combining compassionate leadership with an ability to listen to, understand national and local drivers and translate these into organisational practice through collaborative working in a rapidly evolving, complex and changing health and social care landscape.<br><br>I love a challenge and excited to embark on a new journey to work with HWEICB for delivering QI for our local health and care system.<br><br>Personally, I enjoy reading, travelling and being mum to my lovely two kids!

System Quality Director, ICB Patient Safety Specialist, Hertfordshire and West Essex ICB

I have worked in the NHS for many years covering a variety of quality and safety roles throughout my career, more recently with a strategic focus. I am currently the System Quality Director and Patient Safety Specialist for Herts and West Essex Integrated Care Board. This involves providing compassionate and visionary leadership across our local system as well as being responsible for all elements of quality assurance and improvement, patient safety and patient experience within the ICB.<br><br>I am passionate about quality improvement and innovation and particularly focused on ensuring improvement principles and methodologies can be utilised to support all aspects of health and social care improvement at organisational and system level. I also believe that involvement of members of our population in improvement and safety work is fundamental to our success.<br><br>As well as a Masters in Quality Improvement and Patient Safety I have extensive experience in supporting local providers with improvement initiatives and large scale change across a variety of settings.

Consultant Rheumatologist, University College London Hospitals

Dr Aicha Bouraoui is a part time consultant Rheumatologist in Lewisham and Greenwich NHS Trust, and Honorary consultant in Adolescent Rheumatology at University College London hospitals.<br><br>She has an interest in leadership, population health, data science and quality improvement.<br><br>Dr Bouraoui joined the National Healthcare Inequalities Improvement programme as Core 20 Plus 5 ambassador. While her project is looking mainly at addressing health inequality in clinic non-attendance, her aspiration is to work collaboratively with other ambassadors and mobilise and organise resources more effectively to address the wider determinants of health.<br><br>Dr Bouraoui completed a 1-year fellowship in clinical leadership (Darzi Fellowship) and took part in a coaching fellowship programme at the Institute of Health Improvement, supporting learners enrolled in the leadership and organising for change programme. She is an EMCC accredited Health Coach and she is an ambassador in personalised care institute. She is looking forwards to work with colleagues within the Q community to advocate for holistic care, embedding the wider determinants of health and behavioural change into routine medical practice.

Director of Quality, NHS Lanarkshire Health Board

Originally trained as a nurse and specialised in Operating Theatre Nursing. Has been working in roles related to Clinical Governance and Quality for over 20 years. Has a specialist interest in Human Factors, Quality Improvement, Coaching and Leadership. Currently the Director of Quality for NHS Lanarkshire which is the 3rd largest board in Scotland with both an urban and rural population. The Health Board has 3 acute hospitals as well as some rehabilitation smaller hospitals and 2 Health and Social Care Partnerships (North and South Lanarkshire).

Q Advisory Board Vice Chair

Viki is Co-Founder and Chair of Thinks Insight and Strategy (formerly BritainThinks & World Thinks). She has more than 30 years’ experience in strategic insight.<br><br>Viki is passionate about involving citizens in informed, influential and inspiring debates about the issues that impact on their lives and is well known for her work in this area. She leads BritainThinks’ work for the Cabinet Office and worked tirelessly with the COVID Response Team on public attitudes towards COVID-19.<br><br>Viki is former Founding Chair of Hubbub Foundation, a Trustee of the Climate Group and a Non-Executive Director of Blakeney Communications. Until January 2020 she was Vice Chair and Pro Chancellor of the University of Warwick.

Managing Director, Sussex MSK partnership

Natalie has a dual role, as Director of Here, a not-for-profit social enterprise, and as the MD of Sussex MSK Partnership Central. Natalie has been with Sussex MSK since its inception, having previously working in primary, community, and secondary care for 21 years. Natalie is committed to delivering innovative and outstanding care by creating the conditions for humanity to thrive, harnessing the expertise of the person and their community. Natalie has a passion for social justice and reducing health inequalities, fuelled by her own experiences.

Managing Director, Sussex MSK partnership

Tim is a Senior Consultant at Spring Impact, supporting the delivery of national and international projects across a range of sectors.<br><br>Tim joined Spring Impact after completing the On Purpose Associate programme, a leadership programme for experienced professionals to accelerate their impact in the social and environmental sectors. During the programme, Tim worked with Loowatt, a solution-provider for urban and portable toilets, and St John Ambulance.<br><br>Before this Tim worked for a central London church as the social partnerships and grants lead, facilitating financial and volunteer support for over a dozen UK and international charities and managing a Trussel Trust Foodbank in south London, alongside the day-to-day responsibilities of pastoral ministry. Tim started his career as a firefighter, working for the London Fire Brigade for 10 years.

Head of Research Services (Primis), Faculty of Medicine &amp; Health Sciences

Dr Sarah Rodgers has worked as a health services researcher for over 30 years and was part of the academic team that developed and tested a pharmacist-led, IT-based intervention to reduce medication error in primary care (PINCER). Her main research interest is the investigation of the prevalence of medication errors in primary care and the evaluation of interventions aimed at reducing medication errors.<br><br> In August 2019, with funding from the Health Foundation, she was seconded from her role as Principal Research Fellow to PINCER National Programme Manager to work with PRIMIS and the AHSN Network on the national rollout of PINCER to GP practices in England. In April 2022, she was appointed to the new role of Head of Research Services at PRIMIS to support academics and researchers to realise the benefits of using primary care data to inform healthcare innovation and improvement.

Head of Design and Collaboration at Q (interim)

Anindita is the Head of Design and Collaboration at Q (interim). She brings experience from social innovation, service design and systems thinking fields. She is the head of Q Lab and is interested in creating meaningful spaces and learning environments to support large-scale change.